Hilti tool service center

YOUR 3-DAY OR FREE REPAIR SERVICE FOR HILTI TOOLS

We repair your tools in 3 days

At Hilti we’ll repair your Hilti tool within 3 days or repair is free of charge. As part of the service we’ll clean your tool too! We want the repair to be as effortless for you as possible. Therefore, we’ll even pick up your broken tool at your jobsite and return it to the same place.

Just contact us by phone or online and we’ll do the rest. Every Hilti tool is registered, so there’s no proof of purchase required.

Digital Tool Management

You can now manage your Hilti tool fleet quickly and easily via our website

Whether you are in the office, out and about or on the go on a construction site, you can manage your Hilti tool fleet quickly and easily via your online customer account.

WHAT IS YOUR 3 DAY HILTI TOOL REPAIR OFFER?

Super fast. Pleasantly predictable. Incredibly simple.

Hilti Tool Service

HOW SOON CAN I GET MY TOOL REPAIRED?

Unique speed: 3 days or FREE!

  • We allow 1 day for the delivery, when your tool reaches us, we have 1 day to repair it and 1 day to return your tool back to your jobsite.
  • Smooth pick up and delivery directly at the jobsite due to our strong cooperation with trusted carriers.
  • Highly trained and certified Hilti technicians perform all repairs and maintenance. We do not use external partners.
  • We only use our own Hilti spare parts. 

HOW MUCH WILL MY TOOL REPAIR COST?

Unique cover: 2 years no cost, capped repair costs and warranty

  • Repair is free for up to 2 years*
  • The 2-year period includes broken and worn parts, labour costs as well as tool pick-up and delivery.
  • After two years, repair costs are capped without exceptions.
  • 3 months free period after each paid repair. We will repair your Hilti tool for free during 3 months after a Hilti repair, if a fault arises after the last repair. This includes broken and worn parts, labour costs as well as a free pick up and delivery.
  • In addition, our lifetime warranty covers tools that suffer defects as a result of faulty manufacturing and / or materials. This warranty is valid as long as needed spare parts are available.

Ask for more information from your local Hilti team. We’re always happy to help onsite, online through the chat and on the phone.

*The free period for grinders, cordless tools’ NiCd/NiMH batteries, petrol saws, screw magazines and DX 9 powder-actuated tools is 1 year.

HOW DOES OUR REPAIR SERVICE HELP YOU SAVE TIME?

Unique simplicity: just one call and we’ll take care of the rest

  • Call Hilti Customer Service on 0207 999 200 and we’ll take care of the rest
  • No registration or proof of purchase required

Take a virtual tour around our repair centre

HILTI FLEET MANAGEMENT

We manage your tools, so you can manage your business.

More information

ON!TRACK ASSET MANAGEMENT

Find out about the professional solution for managing all of your assets, regardless of manufacturer.

More information

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